We're Here to Help!

At Oriental Motor we carry nearly 50,000 products; incuding motors, actuators and fans. With our solid production, quality control and logistics systems, Oriental motor products can be delivered to customers when they need it, in as little as 3 days, starting from an order of just 1 piece.

Oriental Motor also offeres an extensive support system to help customers select the optimal product. From selection, design and equipment setup to after-sales services, Oriental Motor provides support for all of our customers' needs.

Let us know how we can help you today.

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Technical Support

One phone call provides access to Oriental Motor, the original manufacturer and the experts on the product. Oriental Motor's technical support team is qualified to answer a wide variety of questions. Call toll free 1-800-468-3982 to speak with an Oriental Motor associate or send an email and we will respond within one business day.

Robot Support

Oriental Motor's technical support team is qualified to answer a wide variety of questions. Call toll free 1-800-468-3982 to speak with an Oriental Motor associate or send an email and we will respond within one business day.

Sales Support

For Pricing, Lead Time Information, and Application Consultation, call toll free 1-800-448-6935 to speak with an Oriental Motor Sales Engineer or send an email and we will respond within one business day.

Customer Service

For help with Placing an Order, check Order Status, Credit Card Payments, or Cash in Advance Payments call toll free 1-800-418-7903 to speak with an Oriental Motor Customer Service associate or send an email and we will respond within one business day.

Return Service

RETURN / CANCELLATION POLICY

Unless otherwise noted in your order or on your order acceptance, you can cancel your order by contacting the Sales Center at (800) 418-7903 up until the time the order has shipped.

After that time, you need to contact the Sales Center to inquire about returning any or all of your orders. Certain products cannot be cancelled and will be noted once the order has been processed and accepted. Order quantity may affect order cancellation acceptance.

The product must not be used/installed and must be in its original condition and packaging.
Return orders are subject to restocking fees (10%~20% restocking and 5% repackaging fee.)
All products must be returned within 90 days from the date of invoice and are subjected to a service fee plus shipping & handling.

If you need to return a product because of a technical issue, please contact Oriental Motor Technical Support at 1-800-468-3982 (847-871-5931 or 310-715-3303 if outside the USA or Canada) to try to determine the cause of the problem. If your problem cannot be resolved, you will receive instructions on how to obtain an RMA number and how to return a product.